Playing the waiting game is not something you want to be doing when you’re in need of medical care. But that seems to be the most common past time for ailing Americans, with many people waiting several weeks just to see their doctor. When you consider how important timing can be for catching certain illnesses, a long wait time is especially nerve-wracking.
Patient experience is one of the three metrics that Paladina Health physicians are measured by, the other two being patient health outcomes and cost savings. This case study explores how the Paladina Health Medical Home is an ideal way for an employer to improve their employee's patient experience.