At Paladina Health we approach patient satisfaction differently. We don’t use healthcare industry benchmarks to set our targets because, frankly, patient satisfaction across our industry is far too low. Instead, we’ve studied leading, consumer companies such as Zappos, Nordstrom, Marriott and Apple and incorporated their best-practices into our service delivery model.
The healthcare industry continues to struggle with rising costs, access constraints and the burden of an aging population where 49% of Americans suffer from one or more chronic conditions. 2016 will see more innovations aimed at addressing these monumental issues. Some of the most exciting trends are helping speed the migration of the U.S.
There’s so much happening in healthcare right now, it’s hard for me to narrow the important things to pay most attention to in 2016. Here are the top 5 changes in healthcare on my radar to track this year:
This is the second installment in our five-part series, “The Evolution of Consumer Driven Health Plans: From Cost Shifting to True Healthcare Consumerism.” The goal of the series is to help employers and plan managers assess both the positive and negative consequences of CDHPs, and to recommend steps they can take to better equip employees to be informed healthcare consumers.
In late November 2015, Luke Clark of Oswald®, one of the nation’s largest independent insurance and risk management firms, was awarded the Paladin by Steve Hook, VP of Business Development at Paladina Health. The award was given in recognition of Mr. Clark’s contributions and partnership in securing a Direct Primary Care Medical Home agreement that is structured to expand to multiple employers in the Cleveland, Ohio marketplace over the next several years.
This is the first in our five-part series, “The Evolution of Consumer Driven Health Plans: From Cost Shifting to True Healthcare Consumerism.” Here we will explore the trends that have led to a dramatic rise in consumer driven health plans (CDHPs) and the impact these plans are having on employees. The goal of the series is to help employers and plan managers assess both the positive and negative consequences of CDHPs, and to recommend steps they can take to better equip employees to be informed healthcare consumers.