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State of Colorado
Discover Your Paladina Health Benefit - SOC
Discover Your Paladina Health Benefit
As a State of Colorado employee, you have immediate access to Paladina Health under Cigna health plans. Use this page to explore how Paladina Health works to meet the healthcare needs of you and your family while saving you time and money. Click "Get Started" to set up your account in minutes, or call our Member Experience team at 1-866-808-6005 (option 3). If you missed our "Hear From Our Doctors" webinar on May 5, click the button below to watch a replay.
The State of Colorado welcomes you to Paladina Health!
The State of Colorado is pleased to offer Paladina Health to employees and eligible family members who are enrolled in a Cigna health plan. Paladina Health is a primary care benefit that offers 24/7 access to your provider, same- or next-day appointments, and virtual appointments via video or phone. Your provider is truly a partner in wellness for you and your family, offering pediatric care, preventive services, chronic condition management, urgent care and much more.
Client Splash Page: Explainer Video
What is Paladina Health?
Imagine the doctor’s office, the way it used to be… where doctors knew their patients and their families, and took great care of them all.
With your Paladina Health benefit, you get a modern approach to the way healthcare used to be. Watch this short video to learn how Paladina Health works differently for our patients.
Clients: Convenient Care-Small
Get access to your provider around the clock for urgent needs by phone. Plus, get same- or next-day appointments for urgent needs.
Clients: Save Money-Small
Get care with low or no co-pays. Plus, save money on things like specialists and urgent care visits with our broad scope of services.
Clients: Experienced Physicians-Small
A Partner in Health
Have frequent face-to-face visits with an experienced provider whose goal is to help you be the healthiest you can be.
Client Splash Page: Benefits
Get These Benefits & More
With Paladina Health, you can:
- Partner with an experienced primary care provider who delivers a broad scope of care, including primary and preventive care, chronic disease management, urgent care, and coordination with specialists and hospitals.
- Access your provider 24/7 via phone for urgent needs, or email or visit your provider at a convenient location.
- Save money. Most services are free, with no co-pays or co-insurance.
Value Big Left: 6 locations PRE-ENROLL SoC
Locations Across Colorado
Whether you live or work in Lodo, at the Capitol, in the DTC, Grand Junction, or elsewhere, get easy access to your Paladina Health physician by selecting a clinic location that meets the needs of you and your family across the Denver Metro Area and beyond. We are expanding our office locations in 2020 to include Thornton, Greeley, SW Littleton and Lowry! Plus, all State employees and their covered dependents under any of the Cigna plans can enjoy the benefits of Paladina Health - regardless of where they live - by utilizing virtual care.
What is Paladina Health?
Paladina Health is a provider of primary care services that is at the forefront of innovation in healthcare. It operates patient-centered medical care for Cigna members. Patients can get most of the medical services they need from an experienced provider, usually at no cost, or substantially lower cost under the HDHP/HSA plan than with other Cigna contracted providers. Paladina Health providers are dedicated to serving an employer’s population, are given more time with their patients, are highly accessible at convenient clinic locations around Colorado, and are held accountable for delivering great care and service. They provide a personal level of service and are available around the clock via cell phone for urgent health matters.
How are you different from an Urgent Care Clinic?
As a primary care doctors’ office, we don’t have the long wait times that you may experience when going to a walk-in clinic. Scheduling your appointment for same or next day urgent needs allows you to get in at your scheduled appointment time instead of waiting behind the people in front of you.
Who is eligible to sign up for Paladina Health?
All employees and their eligible dependents who are on a Cigna health plan are eligible to enroll in Paladina Health services. You may choose to enroll yourself and/or any of your eligible dependents.
Does choosing the Paladina Health option increase my healthcare costs?
No, it should do just the opposite. For those in the Cigna Copay Basic and Copay Plus plans, there are no copays for any Paladina Health visits. Those enrolled in the Cigna HDHP will pay a flat $40 office fee for non-preventive and urgent visits in their deductible period. This fee does not apply for preventive care, wellness visits, health and wellness coaching, or chronic condition management. There is no charge under any of the 3 Cigna plans for any phone, video, or messaging communications with your Paladina Health provider.
What is different about Paladina Health compared to my current primary care provider?
Paladina Health provides primary care services for you and your family, but is not just another primary care provider. As a Paladina Health patient, you get access to your doctor via phone 24/7 for urgent needs. For urgent after hours needs, simply call the office scheduling number which will allow you to have your call directly and securely routed to your provider. Paladina Health providers offer a scope of services that is broader than a typical primary care practice, so you’ll be able to receive more of your care provided through the Paladina Health clinic. You’ll also get help and assistance in navigating the healthcare system when you need specialist services or care that cannot be provided at the Paladina Health clinic.
How experienced are Paladina Health providers?
Paladina Health providers are dedicated, board-certified or board-eligible, usually with many years of experience in medical practice. Our providers have 70 percent fewer patients than a typical primary care provider, allowing them to spend more time with you when you need it, start appointments on time and provide you with appointment availability in the timeframe that meets the urgency of your health issue.
I already have a long-standing PCP, why would I change?
Paladina Health is a benefit provided to you by the State when you enroll with any of the Cigna health plans. If you choose to use Paladina Health, we recommend that your Paladina Health provider become your first point of contact. This means that rather than going directly to your specialist to receive care, you take advantage of the many convenient access points to your Paladina Health provider. As such, we highly recommend that you schedule your first appointment—the comprehensive physical—so you can experience the difference for yourself. Then take some time to see if this health benefit works for you. Participation with Paladina Health is not mandatory, and you still have access to any of the contracted PCP and specialty providers within the Cigna network.
What if I have a pediatrician for my children I already like?
Paladina Health providers are fully trained in pediatrics and can be another option for your children’s healthcare. Typically, it takes less time to get an appointment at the Paladina Health clinic than it does in a pediatrician’s office. Also, your Paladina Health provider-not an answering service-is available 24/7 via cell phone for urgent needs, including nights and weekends.
I take a lot of medications. How does Paladina Health help make it easier for me to manage refills and changes in dosages?
At many of its clinics, Paladina Health dispenses approximately 50 commonly prescribed medications, including medications for chronic conditions. This means that you can walk out of your appointment with most of the medications you need for treatment in-hand. The costs for these medications are usually lower than if obtained through a pharmacy. Additionally, many refill requests and many dosage adjustments can be handled remotely with your provider and called in to your pharmacy of choice without the need for an in-person office visit.
Why is the State of Colorado offering me this benefit?
Employees, employers and insurance companies have been seeing significant healthcare cost increases each year. The State is offering an additional choice to address the cost and quality of the healthcare you receive through their partnership with Paladina Health and Cigna. Through this program, you will receive high-quality, low- or no-cost primary care through your Paladina Health provider. Ultimately, this innovative approach to primary care is designed to help you be healthier and to lower your overall healthcare costs.
Why should I make an appointment now if I’m not sick currently? Why not just wait until I am sick?
Injuries and illnesses happen on weekends and evenings when most physician practices are closed. That is usually the time you most need access to a trusted medical professional. With Paladina Health, you’ll be able to contact your provider directly via phone. However, it is important to first build a relationship with your care provider. You will want your provider to know you, your medical history and your health concerns long before you get sick. Plus, Paladina Health employs screening protocols that may catch a health issue that can be treated, preventing something from becoming an urgent situation.
Is Paladina Health available to my dependents?
Yes. You and any dependents covered under your Cigna plan will get the same 24/7 provider access for urgent needs and patient-first care from Paladina Health. All of Paladina Health’s providers are Family Practice certified and trained in pediatric care. Participating with Paladina Health is open to you all year round, you do not have to register during open enrollment. Spouses and children can also register independently from you, the primary insured - whenever they need to.
Can I visit any Paladina Health location? Am I only allowed to see my selected provider?
Your selected Paladina Health provider will be your primary point of contact and the medical professional overseeing your care. However, you may make an appointment at any of our Paladina Health offices and choose to see another provider as needed - your medical record is secured and available in any of our locations. You may also email or call your physician with questions or for consultation. You and your provider will choose the option that is most appropriate for the situation.