How Paladina Health Works for Employees

Related topics: Innovative Care
November 24, 2015

How Paladina Health Works for Employees

A Q&A with Kimberly Shine, MD, Paladina Health Physician

I was able to sit down with Kimberly Shine, one of our physicians who practices in the Los Angeles area, at our provider summit this summer to ask her a few questions about her approach to healthcare. She’s been practicing medicine for over 15 years, the last three of which have been with Paladina Health. She shared insights about her approach to medicine and what she sees as different about the Paladina Health model of care.

What is your philosophy of care?

My philosophy of care is truly that of an advocate, an enricher, and an enhancer. I work closely with my patients and tell them, "You're the boss. I'm here to equip you with information, with tools to help you make an educated decision but ultimately you're in charge."

I love educating and always show my patients articles or insights into evidence-based medicine so they understand why I'm taking the position that I take.

For me, I genuinely love the concept of being an advocate. I help navigate them through a system because it’s a crazy system and it can be confusing for patients. I truly value that I get to be their voice and to help advocate for them.

Why did you want to become a Paladina Health doctor?

I became a Paladina Health doctor because I love the model and the idea of being able to sit and spend time with my patients. The doctor-patient relationship is very important to me. I think it's really the basis of how we as doctors can partner with our patients and make huge impacts in our patients’ lives. The added time I get with my patients—to sit with them for an hour or even longer and talk with their families and really get a chance to know them—is very vital to me. That time allows me to focus on preventive wellness.

What is different about this model of care—and the partnerships you’re able to form with your patients?

It's very important to me to be able to provide the level of care we deliver at Paladina Health. I take what I do very seriously. I tell my patients the things I recommend and the way that I advocate for them is as if they were my family. So, I listen to them. And, when a patient needs to see another doctor, I make sure the other doctor understands what’s going on with my patient.

And, one of the things I enjoy the most is I get an opportunity to really learn about my patients and their family relationships. For example, there might be a mother-daughter relationship and there's some depression or tension between the mom and daughter or son and dad or husband and wife. I get an opportunity to bring them in because so much of the physical really is emotional and so for me, having the entire family in the clinic at one given time is great. I love it.

Without the time we have as doctors practicing at Paladina Health, I wouldn’t be able to do any of these things—it’s truly night and day.

What do you say to people that worry that Paladina Health is too good to be true?

Honestly, I thought the same thing for a while, but it's not too good to be true. Paladina Health really is what it says it is.. I often say, “Try it for 30 days. If it doesn't work, go back to the regular system. But it really is what it says it is. It's no risk to you.”

For more information on the Paladina Health physician-access direct primary care program, click here to see our case study on the Paladina Health patient experience. 

And, hear more from Dr. Kimberly Shine in this video.

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