Frequently Asked Questions about the Coronavirus Disease 2019 (COVID-19)

Related topics: COVID-19 Resources
February 28, 2020

Frequently Asked Questions about the Coronavirus Disease 2019 (COVID-19)


For the latest information about COVID-19 including how it spreads, prevention, treatment, and symptoms, visit the CDC's websitePrintable PDFs on "What You Need to Know" and  "What to Do if You are Sick" are available in English, and Spanish.


As a current or eligible member, if you’re experiencing any symptoms related to the flu or COVID-19, call a clinic near you first, and your local care team will guide you through the appropriate course of care.


Facts about COVID-19 (coronavirus)

The Centers for Disease Control (CDC) is responding to an outbreak of respiratory disease caused by a new coronavirus disease 2019 (COVID-19) that was first detected in China and which has been detected in 60 locations internationally, including in the United States as of March 2, 2020. On January 31, 2020, Health and Human Services Secretary Alex M. Azar II declared a public health emergency (PHE) for the United States to aid the nation’s healthcare community in responding to COVID-19.


How the virus can spread

The virus is transmitted mainly between people who are in close contact with one another (within about six feet) through coughing, sneezing, or by touching. It can also spread from contact with infected surfaces or objects that have the virus on them and then touching one’s own mouth, nose and eyes.


Symptoms experienced with COVID-19

The most common symptoms range from mild to severe, may appear 2-14 days after exposure and can include fever, cough and shortness of breath. If you develop these symptoms and have been in close contact with someone known to have COVID-19 or you have recently traveled from an area with widespread ongoing community spread of COVID-19, call your healthcare provider as the first step.


Preventing the spread of COVID-19

It’s important to maintain a healthy workplace and environment. CDC always recommends everyday preventive actions to help prevent the spread of respiratory diseases, including:

  • Avoid close contact with people who are sick.
  • Avoid touching your eyes, nose, and mouth.
  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
  • Follow CDC’s recommendations for using a facemask.
    • CDC does not recommend that people who are well wear a facemask to protect themselves from respiratory diseases, including COVID-19.
    • Facemasks should be used by people who show symptoms of COVID-19 to help prevent the spread of the disease to  others. The use of facemasks is also crucial for healthcare workers and people who are taking care of someone in close settings (at home or in a health care facility).
  • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.
    • If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol. Always wash hands with soap and water if hands are visibly dirty.
  • Get your flu shot – it is not too late to keep from having the flu this year!

Travel Restrictions and Advice

The CDC maintains the most current information about guidance on travel. Currently there are three risk assessment levels of travel for COVID-19.

Additional information can be found in the  Frequently Asked Questions and Answers for Travelers section of the CDC website.


High Risk Individuals

People who are pregnant, on medications that weaken the immune system or are over the age of 60 are at a higher risk of infections and complications from it.



There is no specific antiviral treatment recommended for COVID-19. Prescription medications typically taken for treatment of the flu, like Tamiflu (oseltamivir), are not effective in the treatment of COVID-19. Anyone who believes they may have been exposed to the virus and is experiencing fever, cough or trouble breathing should contact their healthcare provider immediately.


How Paladina Health is Preparing for COVID-19

Our primary concern is the health and safety of our patients, teammates and the communities we serve. We take this situation very seriously and have been in consultation with the CDC and state Departments of Health to prepare for the incidence and treatment of the virus. Patient care plans are in place based on the CDC recommended guidelines and protocols and our providers remain in a high state of readiness to care for our patients.


As a current or eligible member, if you’re experiencing any symptoms related to the flu or COVID-19, call a clinic near you first, and your local care team will guide you through the appropriate course of care. Don’t forget, as a member, you can always message your provider directly through the patient portal or reach him/her directly 24/7 by calling your clinic phone number.


If you are not a member now but would like to be one, enroll today or call Member Services at (866) 808-6005, option 3 or email

If you would like your organization to become a member of Paladina Health, call 866-808-6005 option 4 or contact us today.

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