Accessing Paladina Health Virtual Care

How to Access Paladina Health Virtual Care

 

If you have questions or technical issues with your virtual care appointment, please contact your clinic directly. 

Schedule an Appointment

To schedule a phone or video visit, call your clinic or visit the online patient portal. Note that you will need to create an online patient portal account in order to schedule a video visit.

Click here for instructions on setting up an appointment using the online patient portal.

 

Access Your Phone Appointment

Once you’ve scheduled a phone appointment, no further action is required. Your provider will give you a call at the time of your appointment.

 

Access Your Video Appointment

Once you've scheduled your video appointment, you will receive an email confirmation with instructions on how to access your appointment. You can do so using your smartphone or a computer with a webcam and microphone.

To use your smartphone, download the Healow app (iOS | Android) and follow the instructions in your appointment confirmation email. You will need to enter the Paladina Health practice code: HJJEBA. For a step-by-step instructional guide, click here

To use your computer, log onto the patient portal and follow the instructions in your appointment confirmation email. For a step-by-step instructional guide, click here

 

Video Appointment FAQs

How do I access the eCW patient portal?

Ensure you have an account created on my.paladinahealth.com. Once this is created, log in and find the tab labeled ‘Health Tools.’ Click on the ‘Health Tools’ button and you will be redirected to the eCW patient portal.

How do I download the Healow mobile app?

Search ‘Healow’ in either the Apple or Android app stores to find the application, or visit these links from your mobile device: iOSAndroid.

I am experiencing slowness while in the visit. What is causing this? How can I resolve this?

Internet connection issues on either you or your provider's end could cause intermittent lag/freezing during the visit. Ensure that you are well connected to an internet source.

It is well past my appointment time and I have yet to connect with my doctor. What can I do?

Ensure you are in the virtual waiting room. The virtual waiting room prompt will display "Waiting for (Your Doctor's Name)." If you see this message and still cannot connect, please contact the office that scheduled your appointment.

What devices can I use to access TeleVisits?

You can use any computer connected to the internet to access my.paladinahealth.com and the eCW patient portal to be able to connect to TeleVisits through the portal.

You can also access TeleVisits through your mobile app, either by clicking the link to join the visit directly from the appointment reminder email, which will open your phone's browser, or by downloading the Healow app. For the app, the Android platform requires version 2.3.3 or higher, and the iOS platform requires version 7.0 or higher.

What type of internet speed is recommended?

We recommend connecting to your Healow TeleVisit with an internet connection that has a minimum 2 MB/s upload and 2 MB/s download speed.

My portal username/password isn’t working to log into Healow. What do I do?

Click ‘Forgot Username or Password’ from the app and then choose the option "I have forgotten my password." Enter the information requested to receive a text or email that will allow you to reset your password. Once you finish resetting, you will be able to log in.

My TeleVisit just got disconnected due to an outage. How do I log back into my TeleVisit? Do I wait for the doctor to call me?

Please log back into the Patient Portal or Healow app and rejoin your TeleVisit. If your provider does not appear, please call the doctor's office and inform them you have re-entered the session.

@PaladinaHealth